Can I have items sent to someone as a gift?
If you want to send something to someone as a gift then you can use their address as the delivery address for your order. We do not offer a gift wrapping service so the goods will arrive just like a normal order. You might want to give the lucky person a warning so they know to expect a parcel.
How do I know when my order ships?
When we are finished with processing your order, you will receive an email from us. This means you will usually receive your tracking code the same day, depending on the time of ordering of very busy times.
How do I track my order?
When your order has actually shipped, you will receive an email from the shipment company. We ship with DPD or UPS, depending on your location. If you have not received an email, we advise you to please check your spam box before contacting us about questions regarding the shipment of your order. In the email from the shipment company you will be able to click the tracking code to follow your order.
The address I typed is correct, but it’s not being accepted. What should I do?
Does the address you typed match the address on file with the credit card company? If it does, and you still encounter a problem, please contact our Customer Center via email@example.com.
Can I cancel my online order?
We immediately start to process your order as soon as it’s placed. When you have not received a shipment email, it is possible to cancel your order. After the shipment email we are not able to cancel the order anymore. Orders are only cancelled after receiving a cancelling confirmation from us. Please note you can also return your order within the 14 days mentioned in our return policy.
Can I change my order?
When you have placed an order and have paid for it, it is almost immediately prepared for transport. as soon as the status of your order has changed to ‘shipment is on the way’ you will no longer be able to change the order. For details, please contact our support team at firstname.lastname@example.org
What happens if no one present to receive the delivery?
The courier company will try to deliver your package once. If you are not there, the courier will leave the package at a neighbor or deliver the package at the nearest dpd parcel shop or UPS parcel shop in your area, if possible. The courier will leave a notification with the details of your package. Please contact us at email@example.com if you see anything unusual in the track&trace link.
Customers in the Netherlands, Austria, Belgium, Germany, Luxembourg, Spain, Denmark, France, Sweden, Finland, Italy, and United Kingdom enjoy free shipping for orders above €150, for orders below €150 the cost of shipping is €9,95. For all other countries we would like to kindly invite you to check the cost of shipping in our checkout.
Delivery in the Netherlands by courier on the next day, when ordered before 2pm. In all other countries orders are delivered by courier services dpd or UPS depending on your location. Most orders are processed within 1 working day. Since delivery times vary depending on the destination, the most accurate time is provided in the delivery information from the shipment company.
Do you deliver worldwide?
We ship worldwide. If you do not find your country in our checkout, please contact us via firstname.lastname@example.org
Do you include taxes and duties in prices?
All prices include tax and have no additional cost if you order from the EU. When you place an order outside of the EU, additional duties can be added when the parcel is delivered and have to be paid to customs. These are local cost, and will have to be paid in order to receive the parcel. International orders outside the EU are sent DAP, we are not responsible for these costs, and these are not refundable.