How do I return?
If you encounter any issue with the products you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.
In case you wish to return an item, it is important to handle the item and packaging with care. If the wrapping is damaged in such a way it cannot be used again for the return shipment, we would like to kindly ask you to use a good and sturdy alternative packing material. You are kindly requested to unwrap and use the item only to determine whether you would like to keep the item. Used, damaged and items without the unique return label/seal cannot be returned or exchanged. The return label is the label which is attached to your item with a plastic wire and it should not be removed when you wish to exchange or return the item.
If the return label is no longer attached and/or if we strongly suspect the item has been used, you are not eligible for any refund and we will return the item to you.
Please note: the return costs are costs carried by the sender.